BSB30207: Certificate III/IV in Customer Contact
Our Experience
Salmat SalesForce is Australia’s largest outsourced contact centre organisation with over 5,000 seats deployed in metropolitan, regional and international locations. Salmat (parent company) is one of Australia’s leading customer communications companies with 8,500 employees and 30,000 contractors which are distributed over a wide range of businesses and 60 worldwide locations.
SalesForce is acknowledged and acclaimed (Hewitt Best Employer Award for 3 consecutive years) for its commitment to the development and training of its people as a core strategy for better business performance. The input, use and investment from our ‘own client’ into the design, functionality and usability of learning services flows through to and delivers significant value and benefits to our clients.
We know from experience what it takes to build, manage and develop award-winning operations. In a crowded training marketplace, where training programs are similarly priced and follow a similar curriculum, it is the quality and the depth of our training content as well as the experience of our trainers that sets us apart in the industry.
SalesForce boasts a 27 member strong, national Learning and Development team - including qualified trainers, assessors and a dedicated training administration and quality division. This team currently enrols, trains and assesses over 1.600 learners in Certificate III and IV in Customer Contact annually. In addition to the nationally accredited training, SalesForce delivers tailored development workshops to over 5,000 learners within SalesForce contact centres and to over 2,000 learners within the wider Salmat Group.
All SalesForce trainers are role model facilitators, that is to say they have worked in operational and management roles in a fast paced sales and service environment and speak from experience. This real life experience is critical in order to make training content relevant to trainees rather than training a theory.
The varied experience of the trainers provides the opportunity for you to select a facilitator that suits both your business requirement and student needs. At SalesForce, learning and development approaches are customised to meet the needs of the client’s workplace. The training model used is agreed between the client and SalesForce to ensure the best learning environment for your business and the trainee’s needs. We welcome the opportunity to tailor our course to your unique requirements.
Our training delivery encompasses engaging and effective e-Learning modules developed by our business unit Aframe, leaders in the development of high quality e-Learning resources.
