BSB30207: Certificate III/IV in Customer Contact
Clusters
| OH&S |
BSBOHS301B |
Apply knowledge of OHS legislation in the workplace* |
| BSBWOR203A |
Working effectively with others* |
| Working effectively in a team |
BSBIND101A |
Work effectively in a contact centre environment |
| BSBFLM312B |
Contribute to team effectiveness |
| Time Management |
BSBWOR301A |
Organise personal work priorities and develoment* |
| BSBWOR401A |
Establish effective workplace relationships |
| Communication |
BSBCMM201A |
Communicate in the workplace |
| BSBCCO030A |
Conduct a telemarketing campaign |
| Customer Service |
BSBCUS301A |
Deliver and monitor a service to customers* |
| BSBSLS403A |
Present a sales solution |
| Sales |
BSBCCO304A |
Provide sales solutions to customers |
| BSBCCO301A |
Use multiple information systems* |
| Conflict Resolution |
BSBCMN301A |
Process customer complaints |
| Product Knowledge |
BSBPRO401A |
Develop product knowledge* |
| Information Technology |
BSBITU101A |
Operate a personal computer |
| * Core Units |
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