BSB30207: Certificate III/IV in Customer Contact
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Salmat SalesForce and Aframe e-learning are pleased to announce a revolutionary new blended learning approach to the delivery of BSB30207: Certificate III in Customer Contact.
SalesForce is acknowledged and acclaimed (Hewitt Best Employer Award for 3 consecutive years) for its commitment to the development and training of its people as a core strategy for better business performance. The input, use and investment from our ‘own client’ into the design, functionality and usability of learning services flows through to and delivers significant value and benefits to our clients.
We know from experience what it takes to build, manage and develop award-winning operations. In a crowded training marketplace, where training programs are similarly priced and follow a similar curriculum, it is the quality and the depth of our training content as well as the experience of our trainers that sets us apart in the industry.
SalesForce currently enrolls, trains, and assesses over 1,600 learners in Certificate III and IV in Customer Contact annually. In addition to the nationally accredited training, SalesForce delivers tailored development workshops to over 5,000 learners within SalesForce contact centres and to over 2,000 learners within the wider Salmat Group.
The key to the SalesForce training solution is the blend of flexible e-learning, engaging face-to-face training and effective on the job assessment.. Presenting instructional material in a high quality, visually stimulating manner heightens the learner's engagement and increases their interest in the content. Overall experience and outcomes are enhanced through online learning that simulates real work conditions and situations keeping participants energised throughout the training program while efficiently using valuable training time.
Upon successful completion each student will receive a nationally recognised certificate in: BSB30207: Certificate III in Customer Contact.
